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Customer Satisfaction Results

Our NIR Passengers Have Their Say

30 September 2024 – 30 March 2025

Below you will find customer satisfaction monitoring results for Translink Northern Ireland Rail services.

NIR Results

Overall Satisfaction

97%

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Frequency

90%

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Staff Helpfulness

99%

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Accessibility of Vehicle

99%

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Cleanliness

98%

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Comfort of Seating

97%

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Duration of Journey

96%

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Punctuality

94%

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Safety of Driving

100%

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Safety on Board

99%

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Value for Money

87%

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Information on Board

96%

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